BigSteelBox recently won silver for “Best Moving and Storage Company” in Best of Penticton 2020 and they wanted to emphasize how much of an honour it is to receive this vote of confidence from their customers.
“We would like to thank everyone who voted for us and helped us win silver,” said Brian Hawkins, Director of Operations at BigSteelBox. “It’s a humbling experience to be recognized like this, but it tells us that our focus on providing an exceptional customer experience is paying off.”
“We’re not perfect by any means, but we work really hard to look after our customers, and when we make mistakes we take responsibility and resolve the issues as best we can,” continued Hawkins.
BigSteelBox also attributes their win to their incredible team who work hard every day to look after their customers and provide a moving and storage experience that feels better.
“When people are moving, or they have a need for storage, it comes with a lot of stress,” said Hawkins. “We recognize that we can’t make their experience ‘stress-free,’ but we do our best to reduce their effort as much as we can and we can’t do that without a great team of people on the front lines.”
One of those key people in Penticton is Allan Megli.
Allan is the Store Manager and Driver/Placement Technician for BigSteelBox in Penticton. He's been with the company since 2010 and loves to take time to talk to customers and meet their pets, as shown above.
Although Penticton is one of BigSteelBox's smaller stores, Allan has helped lead the store to a perfect record for Google Reviews! Check it out, they have 34 (and counting) 5-star reviews and many of them mention Allan by name.
The company’s purpose is to “Care for people beyond their expectations – one relationship at a time” and nobody at BigSteelBox does this better than Allan Megli.
“I think a lot of people are surprised to see that our purpose is based on caring for people, but this is really what makes us different and it brings meaning to our work,” said Hawkins. “Allan is a great example of how our team lives out this purpose, but he’s not alone."
“Our entire staff thinks of each other as a family and the support we give to each other allows everyone on the team to genuinely care for our customers and exceed their expectations.”
If you need the services of BigSteelBox, awarded silver as The Best Moving and Storage Company in Penticton, you can request a quote online or by calling 250-770-1377.
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